Assistance in intervention times and type of service
The assistance service covers all possible problems related to the functioning of the Weakrisk Sport Solutions software.
The Pro version included the Premium assistance service, while for the other versions the reports and requests for assistance must be sent exclusively to the email address firstname.lastname@example.org < / a> attaching one or more screen shots of the problem and a brief description to allow the technicians to understand.
The assistance service does not concern training in the use of the software which is provided through a specific training service.
SLA / Take charge times:
times for dealing with problems on weekdays: 24 hours;
times for dealing with problems on weekends and holidays: 48 hours;
troubleshooting time: as short as possible.
For those who have not subscribed to the Pro license, would like a preferential channel and direct contact, if they wish, they can add a paid Premium Assistance package.
The Premium service is quantified in a lump sum of 10 hours and allows the company and specifically the manager and contact person indicated by the company telephone contact on a dedicated number.
With this package you can cover any need (assistance, training, questions of any kind) by calling the contact person assigned by WeakRisk from Monday to Friday from 9.00 to 17.00 (GMT + 1) .