Support

The support service covers all potential issues related to the operation of the WeakRisk Sport Solutions software.

The Pro version includes Premium Support. For other versions, support requests must be sent exclusively to the email address: info@weakrisk.com, including one or more screenshots of the issue and a brief description to help the technical team understand the problem.

The support service does not include user training, which is offered through a dedicated Training Service.

SLA /Timing times:

Response time on working days: within 24 hours

Response time on weekends and holidays: within 48 hours

Resolution time: as quickly as possible

For users who have not subscribed to the Pro license but wish to have priority access and direct contact, it is possible to purchase a Premium Support package.

This service includes a 10-hour flat-rate package, which allows the company—specifically the designated contact person—to have telephone access through a dedicated number.

This package covers any kind of need (support, training, general inquiries) by contacting the assigned WeakRisk representative, available Monday to Friday, from 9:00 AM to 5:00 PM (GMT+1).